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5 Disturbing Facts about Women and the Leadership Pipeline
Jennifer Lawrence gave in too early in negotiating her pay because she wanted to be 'nice'
According to the TedTalk phenomenon, Professor Amy Cuddy, women feel chronically less powerful than men.
Women are not making it through the corporate pipeline, despite representing roughly half the workforce at entry level in professional posts.
In Ireland, women are paid on average 14 per cent less than men and the pay difference is widening!
The Old Boys […]
- Categories: Body Language, Brexit, Business Communications
- Comments Off on Women: Is your self-confidence holding you back?
Negative comments about the quality of customer service by renowned food writer, Georgina Campbell, in a recent interview with Matt Cooper of TodayFM, have set the hospitality industry on edge.
Not surprisingly, the sector has become defensive and Fáilte Ireland’s surveys of overseas tourists suggest strong visitor satisfaction, with 93% describing the service they received as either good or very good.
But be careful. There is a world of difference between a customer rating your business as good or very good. A […]
- Categories: Business Communications, Customer Experience, Customer Loyalty, Customer Retention, Marketing, Selling
- Comments Off on Is Customer Service Good or Bad in Ireland?
Years ago, when we were holidaying in France, I asked a local if he knew where the local post office was located. He said Oui but vigorously shook his head. When training on body language, I sometimes tell this story of mixed signals. It always gives me a headache! It’s actually very difficult to say yes and shake your head simultaneously. It goes against one of the most fundamental and universal body language gestures, the head nod.
Body language is older […]
- Categories: Body Language, Business Communications, Customer Experience, Personal Effectiveness, Selling, Uncategorized
- Comments Off on Is body language important? If you agree, nod your head!
When you finally meet 'the special one', do you know what to say?
It’s amazing how many business people become tongue tied when asked about their value proposition. Ask them what they do, and they are happy to chat away about their company, how many people work there, what the make or do and how long they’ve been in business.
The Bland leading the Bland
In many of the workshops that I run with SMEs and larger organisations, I invite people […]
- Categories: Business Communications, Personal Effectiveness, Selling
- Comments Off on Networking: How to communicate your value proposition
In a week that saw, yet again, that Obama had literally outsmarted his opposition, we should consider just how smart are we as individuals, companies or countries. I remember when the battle was between John McCain and Obama, McCain recognised that he was a bit of a lame duck when it came to technology. To allay voters’ fears, he said he used ‘The Google frequently’. Ouch!
I came across an interesting article by Boston Consultancy Group recently that suggested that as […]
- Categories: Business Communications, Marketing, Strategy, Uncategorized
- Comments Off on Ireland – A right shower of Laggards!
For the summer we have an overseas adult student staying with us. She has come to Ireland to learn English and we are acting as a host family. In those first tentative days, inevitably we are checking each other out; wondering how the next few weeks will go and hoping we will get along well. It’s a typical phase in any new relationship.
We were showing our guest around the sights of Dublin and as part of that tour, we popped […]
- Categories: Business Communications, Personal Effectiveness, Selling, Uncategorized
- Comments Off on Change the dynamic by giving a little something
Not only is multi-tasking a myth, but the idea that we mortals can hold seven ideas in our heads at any time (the Juggler’s Brain) is also a myth. According to a fascinating book by Nicholas Carr “The Shallows – How the internet is changing the way we read, think and remember”, the biggest mistake we can make is to overload our brains with too many stimuli from actions such as constantly checking our iPhones, tweets and e-mails.
If you have […]
- Categories: Business Communications, Marketing, Personal Effectiveness
- Comments Off on Multi-tasking is a myth
Work-Out – GE's Continuous Improvement Programme
I was recently facilitating a Work-Out session with a very dynamic company. We were focusing on building change from the bottom up, engaging staff by asking them what their solutions were to problems. But we had a problem. Staff were coming up with great action points but were then finding it difficult to work on their ideas once they went back to their desks. We were stalling because the old excuse ‘I’m too busy’ was […]
- Categories: Business Communications, Personal Effectiveness
- Comments Off on One thing successful people do differently
In a career that spanned from the end of the Mad Men era to the digital age, Shelly Lazarus has always believed 'If you think you can do it, you can do it!'
Looking back on a huge advertising career, Shelley Lazarus, Chairman of Ogilvy & Mather worldwide, knows what her biggest career challenge was: turning a near dead business around. Lazarus tells the story of how she got Ogilvy Advertising in New York up off its knees in […]
- Categories: Business Communications, Marketing, Strategy
- Comments Off on Restoring Belief in a Struggling Business – Case Study: Ogilvy & Mather
Lads, I've just got a great idea!
So you’ve cut the costs to the bone. You’re working with half the numbers you worked with three years ago. Your team is feeling demotivated and you’ve run out of ideas. Are you stuck? Not at all. Like Michael Caine in The Italian Job, it’s a case of: “Just a minute, Lads. I’ve got a great idea!”
Talk to the people who are closest to the challenge. Recently I’ve been working with a number of […]
- Categories: Business Communications, Customer Experience, Marketing, Selling
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